What if USB-C is not working on Windows 10?I needed to connect the laptop to 2 external displays. I get Error code 43 with differing error messages. It started off with something like "Port cannot be reset", followed by " I am unsure of the exact message now as both messages have now disappeared following a BIOS update, but the 'Compliance The external monitor is still not detected. Go to Solution. USB type-C port is such new technology that the capabilities that the port will have on a notebook from one manufacturer are not what it will have from another. You may be able to get it to work, but it will take trying many different brands of adapters and even docking stations. And there are some USB-C ports which are for data only and yours appears to be one of them per the Service manual:. Eventually I returned the laptop to the retailer, as they accepted they have provided me with the wrong information. Didn't know much about the variations in the USB-C port. This isn't true. There is a usb-c standard and manufacturers that advertise their goods as having usb-c ports should comply with it. You should not just rebadge stuff made in China and then shrug when it doesn't work. Yes but those standards do not include a requirement that the port provide a video signal. The standard contemplates various types of USB-C ports. And nobody is just "rebadging stuff made in China". There are some different type Forums on other other sites that are more tolerant outlets for such sentiments. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. New member. Message 1 of 8. HP Recommended. Product: HP Pavilion Laptop bfna.
HDMI and USB-C ports are not working
I have read that this has been a widespread issue. Is there any solution? Go to Solution. View solution in original post. Can you share a link to the model of adapter purchased, and also what model Dell this is on? And the adapter I have bought is the following: www. That is not something that the host PC would have any control over or even be aware of. Consequently, if VGA is working fine, that indicates that the system is providing a display output signal to the adapter, so if HDMI is the only problem, that suggests a problem with the adapter. I suppose it could be a compatibility issue between that specific adapter and that specific PC, but I doubt it. So, you don't think it is a problem of the laptop, rather it is of the adapter. And also, that it is unlikely to be a compatibility issue. This means that I just have to return the adapter and try another one. Sorry for the slow reply and missing this, it looks like sparkdls and jphughan covered it though. Let us know if the adapters suggested work for you. In theory I was looking for something cheaper than the dell solution. Can you recommend anything? You want cheap, you get cheap and it may not work. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. All forum topics Previous Topic Next Topic. Accepted Solutions. I'm using this particular adapter on my and it works fine: www. If you want both in one adapter: www. Dell-BradL Moderator. Best regards, Brad. Mine is XPS 13 Thank you for your help. Any recommendation? Hi brezen, Sorry for the slow reply and missing this, it looks like sparkdls and jphughan covered it though. Guys- Thanks so much for the help! Dell Support Resources.
Fix USB-C problems
Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. This could be a hardware related issue. Check the ports and the cables. Then, try running the automated troubleshooter to diagnose the issue. Restart your device afterwards. Did this solve your problem? Yes No. Sorry this didn't help. Troubleshoot has not worked. So other advices, please. No affects on that. Still not connected to second monitor. I have also posted a question for Asus, but since both USB C and HDMI ports are not working and those used to work before update daily, i think this is software related. So all cables and monitor works. That is the best option for me on a Surface 2 Pro. Make sure you disable the incongruous HDMI audio port associated with that display device. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. Can you help me? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Previous Next. John Ado Replied on January 29, Microsoft Agent. Hi Ostin, This could be a hardware related issue. Let us know how it goes. Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
Windows 10 does not recognize the device. The error can be caused by hardware issues. This may work like a charm on solving the problem. Try the device on a different USB port. This will figure out if problem is caused by a broken port. Connect the device to another PC. This will figure out if the external device has a problem. After finishing the uninstallation, restart your PC then Windows will reinstall the device automatically. Select Let me pick from a list of device drivers on my computer. Then Windows will update the driver software for the device. Repeat the steps above to update driver software for every Generic USB Hub until the problem is resolved. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board. All forum topics Previous Topic Next Topic. I connected that to my USB-C port. Then connected my monitor to the box using an HDMI cable. The monitor is an HP Pavilion 27xw. This is a x monitor and I've switched my laptop to x When I turn on the monitor it scans the HDMI port for some time and says "no signal" and then turns off. On the other end, pressing the monitor detect button on the laptop says it can't find any additional monitors. I even tried connecting the j5create adapter to external power which is possible but not required. If so, what monitor have you used with this laptop that you know works? I really don't want to return this laptop. But, if I can't get it working with an external monitor it is pretty much useless to me. I also purchased an LG 4K 27" monitor. Everything's working now. I made the salesperson in the computer store show me that the items worked with my laptop before I purchased them. Go to Solution. Connecting video devices using an HDMI cable. To see the computer screen image on a high-definition TV or monitor. Connect the other end of the cable to the high-definition TV or monitor. Press f4 to alternate the computer screen image between 4 display states:. PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press f4, the display state changes. NOTE: there are 7 ports on the right side of your computer. The HDMI port is the middle port. Tell us what video-input port s your external display device has, and its manufacturer and model-number. Sorry, but this question has been marked as "solved". Discussion about your symptoms should not be appended here. Please open your own question, and give as much detail about your particular hardware PC and TV. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. Level 2.